Returns & Refunds Policy

1. Return Eligibility

You may return eligible items within 14 days of receiving your order, provided that:

• The item is unused, uninstalled, and in its original condition
• All original packaging, labels, and accessories are included
• The item is not a special-order, clearance, or custom-made product

2. Non-Returnable Items

The following items are not eligible for return:

• Electrical components once installed
• Custom or special-order marine parts
• Items damaged due to incorrect installation or misuse
• Products returned without original packaging

3. How to Start a Return

To request a return, please contact our support team with your order number and reason for return:

• Email: support@oceantorque.com
• Subject line: Return Request – Order #XXXXX

Once approved, you will receive return instructions and the return address. Items sent back without authorization may not be accepted.

4. Refunds

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 5–10 business days to your original payment method.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos of the issue.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Shipping fees are non-refundable.

7. Exchanges

We currently do not offer direct exchanges. Please return the item for a refund and place a new order.

8. Contact Information

If you have any questions about our return policy, feel free to contact us:

• Email: support@oceantorque.com
• Phone: +44 7496 360038

This policy is subject to change without prior notice. Last updated: April 2026